“This phone has been disabled by EE… Absolute Software Computrace” – Free solution: All Samsung

Lately, many Samsung Galaxy series phones were blocked (please notice the word “blocked”, we are not talking about network unlocking here) by Orange carrier from UK (EE). The reason, well, if you really want to know, those phones still belong to EE as they are still on the contract of Orange UK, so if they find those being used somewhere else, with some other carrier, they would block it. Unblocking your phones using this method might be illegal in your country. Proceed at your own risk.

Unblocking

  1. Download and flash a recent build of TWRP or CWM using Odin. (I am neither gonna explain here what is TWRP and CWM and how to flash it, nor where to find it – just google. Make sure you flash the TWRP or CWM build corresponding to your phone model.)
  2. Put your phone into recovery mode by turning it off completely and then pressing the “Volume Up + Home + Power” buttons.
  3. Connect the phone to USB cable while in recovery mode. Go to your PC’s “Device Manager” and make sure “ADB” drivers are installed. If not, use Google.
  4. Make sure your phone is readable by your PC. For this, you need to run the “adb devices” command in CMD prompt. You will also need to download “adb binaries” if you don’t have already.
  5. “Absolute Software Computrace” data is stored in a dedicated partition on your phone’s EMMC and the partition is named “persdata”. We need to format it. But before that, make a backup just in case:
    adb shell
    dd if=/dev/block/platform/msm_sdcc.1/by-name/persdata of=/sdcard/persdata.img
    exit
    adb pull /sdcard/persdata.img

    Place this “persdata.img” in some safe location.

  6. Now comes the most important part of formatting the partition:
    adb shell
    mke2fs /dev/block/platform/msm_sdcc.1/by-name/persdata
    dd if=/dev/zero of=/dev/block/platform/msm_sdcc.1/by-name/persdata
    exit

    Factory reset your phone and reboot and voilà, you just unblocked your phone.

Galaxy Alpha and later

While the above commands will work perfectly on your Samsung Galaxy S5, Note 3 and Note 4 series phones, it won’t work for Galaxy Alpha and more recent variants. If the above doesn’t work for you, you will need to find out the correct alternative for “msm_sdcc.1″ to be used in the above commands. Run:

ls /dev/block/platform

And you will see something listed, e.g. “15540000.dwmmc0″. So you would then replace “msm_sdcc.1″ with “15540000.dwmmc0″. The above command will then become:

mke2fs /dev/block/platform/15540000.dwmmc0/by-name/persdata

Good luck!

  • oliver simmonds

    what about g920f, pls share command to remove lock

    • Still working on it. Let me know if you’ve got a blocked S6. We can work on it.

      • oliver simmonds

        yes i have, g920f in hand. Device saying –adb offline–
        Are you in sonork or Skype

        • Skype: sikander.blogger

          • muzammil

            Slam sikndar bhai. I hope u will b alright
            I have lg flex 2 us995 cdma
            I ist root it then unroot it via SIMPLY UNROOT.APK All was fine unless i reboot my phone. Now its stuck on lg logo.
            Download mode is ok. Hard reset and charging is working.
            Didnt find its kdz anywhere in google even on lg siteno firmware.
            Any help u can offer me regarding this issue.

          • Shoaib Chaudhry

            Hi sikander! How are you? i got sky vega 850s & A900L but failed to find option of conference call. There is no option to merge the call. Guide me plz. Thanks

      • Kevin perera

        yes mate even ready to pay ..as i got 5 sets ..lol

      • Deary5600

        My s6 is blocked now what can I do

  • Cristian Muresan

    please let mi know if you have a solutin with that terminal i have the same problem here to..

  • Aatif Ali

    I also have a G920F and when I try to run the adb shell command it gives the same error message “Device Offline”. Please advsie

    • Salim Khan

      You are using the wrong TWRP download TWRP 2.8..6.2.
      However, let me warn people even if you remove the app the actual Absolute folder remains.

      • Aatif Ali

        Thanks for your help. Was able to login to the Device shell after downloading TWRP 2.8.6.2

  • Aatif Ali

    Finally was able to remove this crap software from my Samsung S6 – G920F. Am sharing the procedure so that other users who are facing the same problem will also be able to get rid of this.

    1) Download TWRP 2.8.6.2 and also download Odin’s latest version.

    2) Install Odin on your PC and copy the ROM image TWRP 2.8.6.2 on your Mobile using Odin. (Please google if you dont know the procedure).

    3) Do not reboot the device, Put your phone into recovery mode by turning it off completely and then pressing the “Volume Up + Home + Power” buttons.

    4) Make sure your phone is readable by your PC. For this, you need to run the “adb devices” command in CMD prompt. You will also need to download “adb binaries” if you don’t have already.

    5)From the command prompt of your PC go to adb shell and Execute the two commands:

    dd if=/dev/zero of=/dev/block/sda11

    dd if=/dev/zero of=/dev/block/sda13

    6) Wipe Dalvik & data / factory reset.

    Reboot the device and you should be ready to go.

    • Tapiwa Muzira

      Worked like a charm. Thanks a lot!

    • shobuj

      an u help me i donot understand ur 2)option how to copy the ROM image plz help tnx

      • Aatif Ali

        Please watch this video

        • shobuj

          this is root option u saw but how can i remove lock my phone already disable by EE saw screen

          • shobuj

            plz explain easy tnx

          • Aatif Ali

            As already mentioned you need to follow all the six steps listed above.

            First you Root your mobile with ROM image TWRP 2.8.6.2. But once ROM is installed do not reboot the phone. Then follow step 3, 4 , 5 and 6 respectively.

            Hope this helps.

          • shobuj

            i cannot solve my problem i already root phone and twrp install

          • Aatif Ali

            If you have performed the first three steps of the troubleshooting then follow the below

            Run the “adb devices” command in Command prompt on your computer. It will show you the Android Phone attached under the list of devices. If it doesn’t recognise the command then you will have to download “adb binaries” from the Internet. This is for Microsoft OS, if you got Apple PC, please search for the same as well.
            If the command is recognised and you see the Android phone listed down there then you need to go to the next step i.e type the command “adb shell” in the command prompt of your computer.

            Once in adb shell mode type the below commands

            dd if=/dev/zero of=/dev/block/sda11

            dd if=/dev/zero of=/dev/block/sda13

            Then on the ROM Menu of your Phone there is a WIPE button click on that and then
            select the below two

            Wipe Dalvik & data / factory reset.

            Reboot the device and you should be ready to go

    • tuti

      Hello
      tell me how to enter in adb with cmd prompt

      • Aatif Ali

        Run the “adb devices” command in Command prompt on your computer. You will have to download “adb binaries” from the Internet if you don’t have already. This is for Microsoft OS, if you got Apple PC, please search for the same as well.

    • Joe Edwards

      Hi there, bastards got my recently purchased s6 and am looking to sort it out via this method. All seems self explanatory but could use a bit more information on points; 4&5.
      Cheers.

      I was also wondering if the model number of the Samsung is the number displayed at the top of the cmd menu where you reset your phone

      • Aatif Ali

        Run the “adb devices” command in Command prompt on your computer. It will show you the Android Phone attached under the list of devices. If it doesn’t recognise the command then you will have to download “adb binaries” from the Internet. This is for Microsoft OS, if you got Apple PC, please search for the same as well.

        If the command is recognised and you see the Android phone listed down there then you need to go to the next step i.e type the command “adb shell” in the command prompt of your computer.

        Once in adb shell mode type the below commands

        dd if=/dev/zero of=/dev/block/sda11

        dd if=/dev/zero of=/dev/block/sda13

        Then on the ROM Menu of your Phone there is a WIPE button click on that and then

        select the below two

        Wipe Dalvik & data / factory reset.

        Reboot the device and you should be ready to go

        • Joe Edwards

          Is the rom menu of the phone the menu accessed on start up via power+home+vol. up?

          • Aatif Ali

            Yes

          • Joe Edwards

            Ok I feel confident enough to go ahead with this, will post progress.

          • Joe Edwards

            Worked perfectly! Now can I update my phone ordinarily or do I need to use updated flash TWRP?

          • Aatif Ali

            If you have managed to get rid of this crap software (Absolute Software Computrace), then its better to get the orginal ROM installed back from the Service provider. Let me know which Provider you are with and which country, will send you the link to reload the Original flash.

          • Joe Edwards

            OK sounds good. So I’m with Vodafone but it’s an EE phone originally. ENGLAND.
            Now I have a new question, since flashing my phone my battery life has gone to shit. Having to charge my phone twice a day

          • Aatif Ali

            The reason for the short battery life is because you have rooted the device.
            I also had the same problem and that is why I had to put back the flash from the original provider.
            You will need to put the EE flash back but don’t worry it wont lock your phone at all, you can still use any Sim in it if its unlocked.

          • Aatif Ali

            Use any of the two links below to download the original Firmware from EE and then you can install that exactly the same way you installed the TWRP i.e by following step 1 and 2 above.

            http://www.galaxys6manuals.net/united-kingdom-evr/

            http://stockfirmware.androidrootz.com/download-g920fxxu1aocy_g920fevr1aoc1_evr-zip/

          • Joe Edwards

            OK brilliant. I will follow this through when I get home shortly. So this method won’t trip the unlocking of the phone and the computer?

          • Joe Edwards

            All sorted battery life has increased and speed of phone has got better. Thank you Aatif Ali

    • faziljf

      My phone is SM-G925F

      C:>adb devices

      List of devices attached

      04157df4ca8b4f37 recovery

      C:>adb shell

      CANNOT LINK EXECUTABLE DEPENDENCIES: library “libc.so” not found

    • Codelab Kenya

      Hello @Aatif Ali i have Galaxy SM-G900F locked by EE my issue is runnung the adb devices command everything else is done. how can you assist pliz

    • Muhammad Usman

      Dear Atif! i am trying this method but on step 4 there is a problem. when i run adb devices, cmd says that the device is unauthorized. so i am unable to perform step5. please help

  • Leo

    Hello, do i need root to install TWRP and do that on my Samsung Galaxy S6 Edge?

  • zaher

    I got this message when I tried to do my galaxy alpha.

    ~ # ←[6n mke2fs /dev/block/platform/15540000.dwmmc0/by-name/persdata

    mke2fs /dev/block/platform/15540000.dwmmc0/by-name/persdata

    mke2fs 1.41.14 (22-Dec-2010)

    Could not stat /dev/block/platform/15540000.dwmmc0/by-name/persdata — No such

    file or directory

    The device apparently does not exist; did you specify it correctly?

    Any solution??

    • Seif ben romdhan

      the same problem please help !!!

  • Hi,

    Thanks for this TUT.

    But my device is samsung galaxy s5 plus sm-g901f. and it is disabled. I am trying this. But i cant.

  • Sergiu Bivol

    Hello , ive got same on samsung galaxy s6 edge SM-G925F
    The problem that all that stuff its unknown for me ! i dont uderstand all those steps :(

  • Paweł Kaczmarek

    Can U help me i’ve got S4 9505 and its blocked by ee,and i don’t know anything about phones !!

  • DjEAGLE

    i have a sm-g850f but i can`t find TWRP 2.8.6.2 .. the last twrp is 2.8.1.1 … can you help me?

    • DjEAGLE

      Thanks for tut … i managed to bypass that … all i had to do was to capitalize PERSDATA in all commands.

      Eample: mke2fs /dev/block/platform/msm_sdcc.1/by-name/PERSDATA

  • venomjamaica

    Thank you. This works for my g901f

  • NewTester

    Hi Guys,

    Please help my phone got blocked by EE, I was able to do steps 1,2,3

    But for adb devices command I get empty and all the search forums asks to enable usb debugging in settings.

    But my problem is phone already blocked so I can’t get into settings.

    Please help.